Shipping and Deliveries

What are the delivery times?

Orders are processed within 24-48 business hours. Delivery to Italy takes 2-4 business days. For international shipments, delivery times vary from 5 to 10 business days.

How much does shipping cost?

We offer free shipping on orders over €50 in Italy. For orders under €50, the cost is €4.90. International rates vary based on destination.

Can I track my order?

Yes! You'll receive an email with your tracking number as soon as your order ships.

RETURNS AND REFUNDS

What is your return policy?

We accept returns within 30 days of purchase for unopened products in their original condition. Opened professional products cannot be returned.
hygienic reasons.

How can I make a return?

Please contact our customer service team for return authorization and shipping instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving the return.

PRODUCTS AND USE

Are your products suitable for all hair types?

Yes! Our line is formulated to suit different hair types. Consult the product descriptions to find the one that best suits your needs.

Are the products professional or for home use?

We offer both professional hairdressing products and premium lines for home use. All our products guarantee salon-quality results.

Do the products contain natural ingredients?

We use advanced formulations with high-quality ingredients, many of which are naturally derived. Consult the INCI of each product for complete details.

How can I choose the right product for me?

Visit our Care, Coloring, and Styling pages or contact our team for a personalized consultation.

Are NIKA products tested on animals?

No, our products are not tested on animals. We are committed to ethical and sustainable practices.

PAYMENTS

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Advance bank transfer. Cash on delivery. Klarna and Scalapay.

Is the payment secure?

Absolutely. We use Shopify Payments with SSL encryption to ensure maximum security for your transactions.

Can I pay on delivery?

Yes. Cash on delivery is available.

ACCOUNTS AND ORDERS

Do I need to create an account to order?

No, you can shop as a guest. However, creating an account allows you to track orders, save your favorite products, and access exclusive offers.

Can I change or cancel my order?

Contact us immediately after placing your order. If it hasn't been processed yet, we'll do our best to change or cancel it.

How can I change my account information?

Log in to your account and go to "My Account" to update your personal information, address, and preferences.

FOR PROFESSIONALS

Do you offer special prices for hairdressers and salons?

Yes! We have a program dedicated to professionals. Contact us at info@nika.it for more information on wholesale prices and special terms.

Where can I find a NIKA salon?

Visit our "Find Your NIKA Salon" page to locate the partner salon closest to you.

Do you offer vocational training?

Yes! Check out our Education section to discover the courses and masterclasses available for professional hairdressers.

CUSTOMER SERVICE

How can I contact you?

You can write to us via email or use the contact form on our website. Our team responds within 24 hours on weekdays.

Do you have a physical store?

Our products are available online and at selected partner salons throughout Italy.

What are the customer service hours?

Our customer service is available Monday to Friday, 8:30 am to 5:00 pm.

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